We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-20 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The horse figures are excellent: no odor, straight legs, and stable. I will order more!
Thank you!! Have received 2 beautiful horses.
заказывали две,пришло в одной упаковке,дочка довольна. на камчатку пришли за 2 недели,спасибо продавцу
в точь как на картинке,дочка довольна. на камчатку пришли за 2 недели,спасибо продавцу,будем ещё заказывать
спасибо огромное продавцу, дочь в восторге!!!
Very nice horse figures! I recommend this store!
Türkiye'ye 20 günde teslim edildi. Resimdeki ile birebir aynı, kokusuz ve çok sert bir plastik, ben alçı zannettim :) Hızlı kargo ve güzel paketleme için teşekkürler..
Спасибо продавцу! Качество отличное, доча довольна))
Отличная, все соответствует фото
just as described and an actual Schleich model
ótimo muito bom
This is my fifth order and as always very much happy with the product. Thanks a lot to the seller!
Helaas het product niet ontvangen. Contact was goed met de verkoper en krijg het geld terug.
спасибо продавцу! Очень хорошее качество. Ребёнок счастлив))
The horse is good, beautiful. Just as ordered. Came along with the stable. I hope my daughter will like it. I recommend the seller.
Excellent product and fast shipping!
Thank you very much to the seller I received the figurines in very good condition.
It is real Schleich model. love it! going to get the stallion next paycheck.
хорошее качество. похожа на оригинал. на животе у лошадки такая надпись. но и цена такая же, как у нас в магазинах.
фигурка лошади очень хорошего качества. упакован в несколько слоёв пупырки и пересылочный пакет. на фигурке клеймо shleigh, за такие деньги очень хорошее качество, рекомендую
Отличная лошадь. Без запаха. Очень качественно. Спасибо.
На фигурке написано Scheich и по цене соответствует, но качество не такое как у оригинала. Ноги кривые и на краске есть маленькое пятнышко.
the horses arrived in time. The models are gorgeous. I am also happy because they have the Schleich engraving.
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